Support & Help Center

Welcome to the DormCircle Support Center. [cite_start]We're here to help you, every step of the way[cite: 18]. [cite_start]Find your user type below for quick answers and our central support contact[cite: 19].

1. For Parents & Guardians (Mobile App Users)

Frequently Asked Questions (FAQs):

How do I reset my my password?

On the app's login screen, tap "Forgot Password." [cite_start]Enter your registered email address, and you will receive a link to create a new password[cite: 20, 21].

Why am I not receiving notifications?

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Please ensure that notifications for the DormCircle app are enabled in your phone's settings[cite: 22].

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  1. Go to Settings > Notifications > DormCircle[cite: 23].
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  3. Make sure "Allow Notifications" is turned on[cite: 23].

Who do I contact about an incorrect log?

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DormCircle is a platform for communication; we do not create the content[cite: 24]. [cite_start]For any questions about a specific health log, attendance mark, or academic report, please contact your child's Warden or School Administrator directly[cite: 25].

Need More Help?

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For technical issues with the app (like crashes or login errors), please contact our support team[cite: 26].

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Email: info@dormcircle.com [cite: 27]

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Hours: 9:00 AM – 6:00 PM (Monday - Friday) [cite: 27]

2. For Wardens & School Staff (Web App Users)

Frequently Asked Questions (FAQs):

How do I upload a new health log?

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From your Warden Dashboard, select the student's profile, click on "Health Updates," and choose "Add Log"[cite: 28]. [cite_start]Select the log type, fill in the details, and click "Submit"[cite: 29].

How do I send a bulk announcement?

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Navigate to the "Announcements" tab, click "+ New Announcement," write your message, select the target audience, and click "Send"[cite: 30].

Can I edit a log I already posted?

Yes. [cite_start]You can edit or delete any log you have created[cite: 31]. [cite_start]Navigate to the student's profile, find the log, and click the "Edit" or "Delete" icon[cite: 32].

Dedicated School Support (For Pilot Program & Clients):

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As a partner school, you have a dedicated channel for assistance, training, and troubleshooting[cite: 33].

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Email: info@dormcircle.com (Please mention your school's name in the subject line) [cite: 34]

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Phone: +91 7776812868 [cite: 34]

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Hours: 8:00 AM – 7:00 PM (Monday - Saturday) [cite: 34]

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